FAQ's online booking for parking lots
Am I guaranteed a parking lot?
Yes, the reservation is binding. You may choose any vacant lot within the parking garage.
Can I cancel my reservation?
You can cancel your reservation for free online up to 12 hours before the booked date. Cancellation by e-mail, fax or mail is not possible.
If you fail to meet the cancellation deadline and/or do not make use of your reservation, you are not entitled to a refund of parking fees
I do no longer require a parking lot upon my arrival. Will I still be charged?
In this case, we will charge a €15 service fee.
I am returning early from my holiday. Do I have to pay the full amount?
Unfortunately, you have to. A reimbursement for early exits is not possible.
I am enjoying my holiday so much that I decide to extend my holiday. Will I encouter problems when exiting?
No, you only need to enter your ticket in the pay machine upon your return and pay the due amount with your EC/credit card.
I have accidentally drawn a parking ticket upon entering. What is going to happen to my reservation?
In this case, please contact our staff using the call button or visiting the Airport Service Center.
What can I do if I have forgotten my QR code upon arrival?
This is no problem. Simply contact our staff using the call point at the entrance.
The barrier is open when I want to exit, may I simply pass through it?
No. For technical reasons, we ask you to still use your exit ticket.